Product Safety

We get many questions concerning safety. We know that you are concerned about toy safety... and so are we! All of the toys we sell meet or exceed toy safety standards.

Frequently Asked Questions:

Q. How safe is the paint on all your toys?
A. All paints, coloring, and finishes are nontoxic and safe for children.

Q. What should I do if a toy breaks?
A. The first thing you should do is to make sure that all pieces are taken away from your child right away. Please call us at 407-221-0464 so that we can resolve the problem for you. We will replace any product that we are able and if we are no longer carrying or selling your specific product we will make an equal exchange for another product. There is a lifetime guarantee on all toys we sell. The lifetime guarantee includes any missing puzzle pieces in your order. We provide the service all you have to do is call. Take advantage of our service!

Q. My child is very smart but she is only 3, do you recommend buying educational toys that are marked for ages 5+?
A. The reason for the age requirement is for the safety of the child. Some toys might have small pieces that can be hazardous to younger children. We recommend staying at the age appropriate level. Also consider your child’s motor skills. This is very important as well. Make sure that the educational toy you are considering is age and level appropriate for her.

Q. How satisfied will I be with your products?
A. We guarantee that you will be 100% satisfied and if you are not happy with any of your items for any reason return it for a full refund or exchange.


A Message from Melissa & Doug on the recent toy recall:

Dear Valued Customer -

Yes, we definitely appreciate and understand your concern. Please be assured, we test for lead VERY frequently. It's quite possible to make great quality children's items in China, which meet all safety regulations, but the key point is that you have to test and inspect very frequently to be sure that your factories are always following your instructions explicitly. I assure you that are exactly what we do.
From our experience, the key to doing this correctly is not simply to insist that your factories follow your instructions, but then to go one step further and to AUDIT, INSPECT, AND TEST very frequently. That is the most important part of the process, and it's something our company has always taken VERY seriously.

Thanks again for asking, and for your support also.

Your Dedicated Customer Service Team
Melissa & Doug, Inc.
800-284-3948 Monday-Friday 8:00-5:00 EST