Frequently Asked Questions
For your convenience, we have gathered frequently asked questions about our boutique kids clothing, products and services in one location.
If your question is not answered by the following information, please contact us so that we may be better able to serve you.
Where is ABC Creative Learning located?
ABC Creative Learning is based in Sanford, Florida
Who embroiders and customizes items?
As owner of ABC Creative Learning, Victoria embroiders all customized orders.
How long will it take to receive my item?
Because of the custom nature of our clothing, please allow 2-3 weeks for Facebook and Web Orders. (During peak seasons, delivery time may be longer. Please check with us to find out current delivery times during holidays.) We do offer expedited shipping for an additional fee.
Do you offer returns or refunds?
Personalized items are NOT returnable, due to the highly custom nature of the product. We will only accept a return on a personalized item if WE made a mistake on the customization of your purchase. You will need to provide documented proof that the mistake was ours.
How do I care for my embroidered and applique items?
Hand wash or wash on gentle cycle and hang up to dry. Press with medium heat iron to smooth out any wrinkles.
How do I decide what size I need?
What are your policies on payments and sales tax?
For your convenience and to protect your privacy, we use Paypal to process all payments, including credit card payments through Visa, MasterCard, Discover, and American Express. This ensures we never have access to your credit card number at any time, further protecting your privacy.
YOU DO NOT NEED A PAYPAL ACCOUNT TO PURCHASE!
Florida Residents Only: Your order will be subject to a 6% sales tax, in keeping with state laws. For your convenience, the sales tax will be automatically added to your order when you enter in your shipping address.
What is your Privacy Policy?
At ABC Creative Learning we are as committed to your privacy as we are to our products and customer service. At no time do we gather data to give or sell to third parties. Any information you provide to us will be used solely for the purpose of delivering your purchase to you in a satisfactory and timely manner, as well as answering any questions you may pose to us.
You are NOT automatically added to our mailing list by making a purchase. Our newsletter subscribers are required to sign up manually for mailings, to ensure that only those who wish to receive communication are on the list. If you have signed up for our newsletters, you may opt out at any time!
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